Garuda Indonesia airlines provide compensation or convenience for passengers who are late in Terminal 3 of Soekarno-Hatta.
Service Director PT Garuda Indonesia (Persero) Tbk Nicodemus P lampe in a press conference here on Friday, said the compensation is valid until August 31, 2016.
“So, if the passenger was late because it is operating in Terminal 3 is not really ‘smooth’, (smoothly) it can follow the next flight,” he said.
Nicodemus emphasize such compensation if the fault is in the passenger and will not be given a penalty at all.
However, he added, if the error is on the airline, the compensation granted in accordance with the law, namely the Ministerial Regulation No. 89 Year 2015 Handling Delay (Delay management) At the Board of Scheduled Commercial Air Transport Business.
He said Garuda Indonesia domestic flight operations at Terminal 3 of Soekarno-Hatta showed a positive improvement, seen dr level flight punctuality (On Time Performance / OTP) flights which had overall 90 percent even if only until noon.
“On the fourth day pengopeasian Terminal 3, there is enough operational progress that leads to normal flight, OTP has reached 90 percent,” he said.
Vice President Corporate Communications Garuda Indonesia Benny S Butarbutar adding it to coordinate an intensive, involving not only the AP II and the gate, but also the security forces of the local marines.
We continue to improve the situation. Evaluation meeting every night is our effort to improve the existing situation in order to be able to give the best service and convenience to passengers. Again we apologize and thank you for understanding given the passengers, “said Benny.
Every day, Garuda Indonesia serves an average of 130 domestic flights through Terminal 3, of total average 187 domestic and international flights at Soekarno-Hatta Jakarta.
